Scene7 - Services

1-877-SCENE7-0 or 415-506-6000 \| sales@scene7.com

30-Day Free Trial: Dynamic Zoom & Online Catalogs

We measure our success by how well we help our customers achieve outstanding business results. Scene7 is dedicated to ensuring your rich media investment delivers business results quickly and cost-effectively. We accomplish this with a full spectrum of professional, educational and customer services for both on-demand and licensed deployments.

Professional Services

Scene7’s Professional Services team and its superior partner network can provide best-in-class creative and technology services covering all aspects of your rich media deployment. Ideal for getting up and running quickly, and for companies with limited internal resources and staff, services range from 100% outsourced rich media projects to custom installations, creative services, custom applications and consulting projects.

			Creative Services Scene7’s Creative Services team offers a broad range of production services including eCatalog production, Image Authoring for dynamic rendering, Dynamic Imaging production for zoom and spin, template creation for personalization (monogramming and decaling), viewer skin development, custom reporting and Targeted Email services.

			Technical Services Scene7’s Technical Services offers a wide variety of development services including installation, system and workflow integration, database development and full custom application development (Product Configurators, targeted multi-channel campaigns, Image Management) for any rich Internet application. More on Scene7’s Engagement Process>

			Partner Services Scene7�s partner network represents the worldwide leaders in enterprise solutions, technology consulting, integration and Web services. For any aspect of a rich media implementation, Scene7 will recommend from its pre-authorized partner network the correct provider to match budget and requirements.

Educational Services

Weekly Training
Scene7 offers complimentary interactive Web conference training covering the fundamentals of Scene7’s rich media platform. These classes are public broadcast Web sessions moderated by an instructor who answers questions, delivers instructional presentations and demonstrations. The basic format is a one-hour Web training presentation with open Q&A at the end of the session.

Custom Training
Scene7 offers classroom and custom training tailored to meet our clients’ specifications. All users, including creative, administrators and IT staff, can receive private, dedicated training to ensure their success. Gain the skills required through hands-on learning in the classroom.

·	Instructor-led training
·	Customized training materials
·	Beginners to advanced users
·	For all user roles: end user, administrator and IT
·	Convenient locations: client site or Scene7 headquarters
·	See our classroom training offerings or contact us at scene7training@adobe.com.

Customer Support

Client Resource Center
Scene7 offers a self-service customer portal for current news, expanded help and documentation, training and technical support information. Helpful for all customers, the portal includes quick links to What’s New, Getting Started, Help & Product Releases, Education Services, Technical Support, Client Examples and Scene7 Events.

Technical support
Scene7’s Technical Support staff is dedicated to helping our clients achieve success in all aspects of their rich media deployments. Technical support includes phone and email assistance, FAQs, maintenance releases, bug fixes and upgrades.